Our guarantee to you...If for ANY reason you are unhappy with the products you received, please send them back to us within 30 days of the invoice date for a full product refund, with NO questions asked! It is our way of assuring you that we guarantee you'll enjoy our products, and if you do not, then we will do everything to make your business experience with all SMB Essentials brands the most enjoyable.
• We do not charge a restocking fee
• We do not require you to contact us beforehand, nor do we require you to get a "return authorization" from us
• You have up to 30 days of the invoice date to return merchandise
When sending us returns, please include the INVOICE with your CONTACT information. Also, we would appreciate it if you could provide a short explanation (although not necessary) for the reason of return. This helps us to better understand our customers needs and complaints and assists us in developing better products. When returning items you have two available options.
• You may ask for a SMB Essentials store credit redeemable on your next order
• You may ask for a refund to your paypal account
PLEASE NOTE: SAMPLES, SAMPLER PACKS AND TRAVEL KITS ARE NON-RETURNABLE & NON-REFUNDABLE
Refunds and credits for returned merchandise will be issued only for the amount of material returned. We are unable to accept returns for international orders and there are no returns on samples. We do not accept returns for "clearance" items.
All shipping charges become the sole responsibility of the customer, unless it is the error of SMB Essentials. All returns must be postmarked within 30 days of the invoice date to qualify for a return. For questions concerning returns please contact our returns department at (888) 762-2667 or you may e-mail us at email@example.com
We also strongly suggest that you include tracking information in case the package gets lost in transit. Returns may be shipped to us through 3 carriers.
United States Postal Service, UPS or FedEx
130 Satellite Blvd NE, Ste C
Suwanee, GA 30024